Refund policy

Return & Refund Policy

Thank you for shopping at Aura marine! We take great pride in creating custom-branded, high-quality jewellery for you. Because each piece is custom-packaged specifically to your order under our brand name, we utilize a tailored returns policy.

1. Damaged, Defective, or Wrong Items (100% Covered)

If your order arrives damaged, defective, or if you received the incorrect item, we will replace it immediately at completely no extra cost to you.

Timeframe: You must report the issue within 10 days of the delivery date.
How to Claim: Do NOT mail the item back to us yet. Please email our support team at auramarine.jewels@gmail.com with your order number and a clear photograph showing the damage or defect.
Resolution: Once confirmed, we will ship a brand-new replacement directly to your door or issue a full store credit.

2. Change of Mind, Sizing, or Buyer's Remorse

Because our jewellery pieces are custom-finished and branded directly for your order, we cannot accept returns, refunds, or exchanges for a change of mind, buyer’s remorse, or ordering the incorrect size. We kindly ask that you review sizing and product details carefully before completing your purchase.

3. Unauthorised Returns

Please do not mail items back to our warehouse or fulfillment centers without contacting our support team first. Any items returned without an approved Return Merchandise Authorisation (RMA) from our support team cannot be processed or refunded.